Mission and Philosophy/Who is Hospice? (1 hour)
Discuss the agency mission and the concept of trans‐ disciplinary team including the role of the volunteer. Describe the collaborative process with the goal of Patient Centered Care.

April 1 at Warrensville at 9:00 a.m.
April 25 at Mentor at 6:00 p.m.
May 13 at Headquarters at 9:00 a.m.
May 15 at Lorain at 6:00 p.m.
June 5 at Ashtabula at 9:30 a.m.
June 20 at Medina at 6:00 p.m.

Communication, Boundaries, Service Excellence (1 hour) 
Multiple types of communication, listening skills and the power of presence. Define the meaning and importance of boundaries and learn the principles of creating ideal patient experiences.

April 1 at Warrensville at 11:15 a.m.
April 25 at Mentor at 8:15 p.m.
May 13 at Headquarters at 11:15 a.m.
May 15 at Lorain at 8:15 p.m.
June 5 at Ashtabula at 11:45 p.m.
June 20 at Medina at 8:15 p.m.

Bereavement (30 minutes)
The role of the Bereavement Coordinator and how volunteers can assist? How does Hospice of the Western Reserve and the Elisabeth Prentiss Severance center care for the bereaved?

April 1 at Warrensville at 1:00 p.m.
April 27 at Mentor at 5:45 p.m.
May 13 at Headquarters at 1:00 p.m.
May 17 at Lorain at 5:45 p.m.
June 7 at Ashtabula at 9:15 a.m.
June 22 at Medina at 5:45 p.m.
 
Advance Directives and Legacy Work (30 minutes) 
What are Advance Directives? Review “Courage in Conversation” booklet. How can volunteers assist patients with Legacy work? Utilizing “Matters of the Heart” as a resource.

April 1 at Warrensville at 1:30 p.m.
April 27 at Mentor at 6:15 p.m.
May 13 at Headquarters at 1:30 p.m.
May 17 at Lorain at 6:15 p.m.
June 7 at Ashtabula at 9:45 a.m.
June 22 at Medina at 6:15 p.m.

Family Dynamics and Cultural Diversity (2 hours) 
Recognize and discuss the effects of illness on a family unit. Discuss the agency philosophy of cultural diversity and respecting a patient and family where they are regardless of personal beliefs.

April 1 at Warrensville at 2:15 p.m.
April 27 at Mentor at 7:00 p.m.
May 13 at Headquarters at 2:15 p.m.
May 17 at Lorain at 7:00 p.m.
June 7 at Ashtabula at 10:30 a.m.
June 22 at Medina at 7:00 p.m.

Pain and Symptom Management (1 hour)
Discuss common symptoms in patients and the role of the volunteer in pain and symptom management. Address signs and symptoms of the final stages of life using “Journey’s Path” as a resource.

April 8 at Warrensville at 8:45 a.m.
May 2 at Mentor at 5:45 p.m.
May 20 at Headquarters at 8:45 a.m.
May 22 at Lorain at 5:45 p.m.
June 12 at Ashtabula at 9:15 a.m.
June 27 at Medina at 5:45 p.m.

Spirituality and Dying (1 hour 15 minutes)
Discuss the difference between Spirituality and Religion and the role of the Spiritual Care Coordinator. Identify the goals of spiritual care services in recognizing fear and tasks of the dying and the importance of presence.

April 8 at Warrensville at 10:00 a.m.
May 2 at Mentor at 7:00 p.m.
May 20 at Headquarters at 10:00 a.m.
May 22 at Lorain at 7:00 p.m.
June 12 at Ashtabula at 10:30 a.m.
June 27 at Medina at 7:00 p.m.

By Your Side (Vigil) (1 hour)
Discuss the role of the By Your Side (Vigil) volunteer and the goals of care in the final 24‐48 hours of life. To recognize the needs of patient and caregivers, the importance of presence and self‐care. How do we take responsibility for our own well‐being and how does the agency support us?

April 8 at Warrensville at 11:15 a.m.
May 2 at Mentor at 8:15 p.m.
May 20 at Headquarters at 11:15 a.m.
May 22 at Lorain at 8:15 p.m.
June 12 at Ashtabula at 11:45 a.m.
June 27 at Medina at 8:15 p.m.

Symptoms of Dementia (1 hour)
Discuss approaches to caring for and communicating with patients with symptoms of Dementia and recognizing the needs of the caregiver.

April 8 at Warrensville at 12:45 p.m.
May 4 at Mentor at 5:45 p.m.
May 20 at Headquarters at 12:45 p.m.
May 24 at Lorain at 5:45 p.m.
June 14 at Ashtabula at 9:15 a.m.
June 29 at Medina at 5:45 p.m.

Continuum of Care (WR Navigator programs) (30 minutes) 
What is the difference between hospice care and palliative care?   Discuss efforts to care for patients who are not ready or not eligible for hospice care. How do we support this population and how can volunteers assist?

April 8 at Warrensville at 1:45 p.m.
May 4 at Mentor at 6:45 p.m.
May 20 at Headquarters at 1:45 p.m.
May 24 at Lorain at 6:45 p.m.
June 14 at Ashtabula at 10:15 a.m.
June 29 at Medina at 6:45 p.m.

Keys to Success (1 hour 15 minutes)
Review high points of volunteer orientation to reinforce the importance of agency goals of care and collaboration of all team members. Review Documentation.

April 8 at Warrensville at 2:45 p.m.
May 4 at Mentor at 7:45 p.m.
May 20 at Headquarters at 2:45 p.m.
May 24 at Lorain at 7:45 p.m.
June 14 at Ashtabula at 11:15 a.m.
June 29 at Medina at 7:45 p.m.

To register, please RSVP no later than one week prior to the event by calling 216.383.5280.  Plan on arriving at least 15 minutes prior to the start of the class.

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